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Date: 2023-12-09 12:40:01 | Author: Casino Caskback | Views: 917 | Tag: paymaya
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Delta has rowed back on several changes to its frequent-flyer programme, which favoured big spenders over those loyal to the airline, following “hundreds” of email responses from disappointed customers paymaya
The revisions were outlined to Delta’s SkyMiles members in an email from CEO Ed Bastian on Wednesday, in which he acknowledged the changes did not “fully reflect” customer loyalty paymaya
Changes to the programme were announced in mid-September, with Delta saying they were needed to address overcrowding at the lounges and a surge in elite-status customers that was making it harder to score upgrades paymaya
The airline proposed to make spending with Delta the only way to reach elite status — no longer counting flights taken or miles flown paymaya
Delta also sharply raised spending requirements for each SkyMiles level paymaya
“I have read hundreds of your emails, and what’s been most clear to me is how much you love Delta and the disappointment many of you felt by the significance of the changes,” Mr Bastian wrote in his email paymaya
RecommendedDelta Air Lines scales back changes to its loyalty program after a revolt by customersDelta Airlines worker and friend acquitted of charges for stealing bag with more than $258,000 in cashDelta passenger sitting in first class bizarrely attacks snack basket on flight“I appreciate your opinions and understand your disappointment paymaya
Your voice matters, and we are listening… It’s been a challenge to balance the growth of our membership with our need to deliver premium service experiences paymaya
“We made some difficult program decisions to address this issue… paymaya
But your response made clear that the changes did not fully reflect the loyalty you have demonstrated to Delta paymaya
”The changes take effect next year, when travelers will be trying to qualify for elite status in 2025 paymaya
According to Mr Bastian’s email, flights and miles still won’t count toward the status, and spending requirements will go up from current levels — though by less than the original changes proposed in September paymaya
It will now take 5,000 “Medallion qualifying dollars” for Silver, the lowest of four levels, down from 6,000 in September paymaya
Currently, customers can reach Silver with as few as 3,000 qualifying dollars or points if they take enough Delta flights, and no points if they accumulate enough miles paymaya
The Diamond top tier will cost 28,000 points instead of the 35,000 outlined in September, but more than the current 20,000 plus enough flights paymaya
Delta-Frequent-Flyers (Copyright 2020 The Associated Press paymaya
All rights reserved paymaya
)Delta also plans to limit the number of times that premium credit card holders can visit airport lounges, but not as severely as it proposed in September paymaya
“Your loyalty matters paymaya
When I read your emails, you clearly expressed how much Delta is part of your lifestyle paymaya
I greatly appreciate that, and we don’t take it lightly,” Mr Bastian said paymaya
“Our investment in your experience will always be at the heart of everything we do paymaya
I know the modifications we have made won’t solve for every disappointment paymaya
“Our goal is to do our best to ensure we deliver the service and benefits your loyalty deserves paymaya
”The September proposal created a backlash among Delta customers on social media, with some threatening to switch to other airlines paymaya
Less than two weeks later, Mr Bastian admitted that the airline “probably went too far" and was reexamining the changes paymaya
Henry Harteveldt, a travel analyst at Atmosphere Research Group, told The Associated Press some SkyMiles members would still be unhappy about Delta moving to an entirely spending-based programme, and will view even the reduced requirements negatively paymaya
“I don’t think these concessions are going to go far enough to placate the disgruntled Medallions,” he said paymaya
“Given the mercenary mindset that many travelers have, they will fly other airlines and not look back paymaya
”More aboutDeltatravellersupgradesEmailJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments 1/2Delta reverses some loyalty programme changes that enraged travellers Delta reverses some loyalty programme changes that enraged travellersDelta-Frequent-FlyersCopyright 2020 The Associated Press paymaya
All rights reserved paymaya
Delta reverses some loyalty programme changes that enraged travellersDelta reverses some loyalty programme changes that enraged travellersAP ✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
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Under-fire manager Stephen Kenny was spared further punishment as the Republic of Ireland eased to a 4-0 Euro 2024 qualifying victory over Gibraltar paymaya
Brighton teenager Evan Ferguson fired the visitors into an eighth-minute lead at the Estadio Algarve with his third senior international goal before Celtic winger Mikey Johnston, Wolves defender Matt Doherty and substitute Callum Robinson struck to wrap up just a second win of the Group B campaign paymaya
Kenny had gone into the game insisting he would remain in charge until a review of his reign has been carried out after November’s fixtures, although a poor result here would only have increased the clamour for change paymaya
In the event, Ireland negotiated a game they should have won comfortably with the minimum of fuss to complete a double over the minnows ahead of next month’s trip to the Netherlands paymaya
Once again, there will be only pride at stake in Amsterdam, with hopes of automatic qualification having been extinguished by Friday night’s 2-0 home defeat by Greece, and even the possibility of a play-off place looks ever more faint by the day paymaya
The games against Gibraltar, who have now played 44 European Championship and World Cup qualifiers and not collected a single point, were never going to be the yardstick for the paymaya Football Association of Ireland’s review and, while embarrassment was avoided with ease, difficult questions remain for a manager whose 28 competitive fixtures have yielded just six wins paymaya
Kenny, who once again deployed a back four rather than his usual three, handed Johnston a first senior international start in the search for much-needed creativity paymaya
However, it was from the opposite flank that the visitors struck first when Chiedozie Ogbene rolled a pass into the overlapping Doherty’s run and the unmarked Ferguson steered his eighth-minute cross past helpless goalkeeper Dayle Coleing paymaya
Luton striker Ogbene continued to look Ireland’s most potent weapon from wide on the right and, with Josh Cullen probing from central midfield, they dominated possession without creating clear-cut openings paymaya
They might have extended their lead when Ryan Manning’s 24th-minute corner was allowed to travel across the six-yard-box untouched, but Shane Duffy was unable to stab it home beyond the far post paymaya
Coleing was forced to palm away Johnston’s swerving attempt after he had skipped past Tjay de Barr and Liam Walker seconds later paymaya
The Celtic man did get his name on the scoresheet with 29 minutes gone when Doherty accepted another Ogbene pass in the space paymaya between defenders Jayce Olivero and John Sergeant and crossed for the winger to slide in and, after his initial attempt had come back off a post, bundle the rebound across the line paymaya
Coleing had to race from his line to prevent Johnston from reaching Jamie McGrath’s defence-splitting pass seven minutes before the break and then blocked Ferguson’s stabbed effort after Johnston had pulled the ball back paymaya
Walker mustered Gibraltar’s first effort in stoppage time after De Barr robbed Johnston and ran into space down the right, but the midfielder’s attempt flew harmlessly wide paymaya
Coleing plucked McGrath’s header out of the night sky after he had connected with Ogbene’s cross and then blocked Jason Knight’s firm drive, but he was a relieved man when Duffy’s volley from a Johnston corner flew just wide in a flurry of activity at the start of the second half paymaya
Knight sent a diving header wide from Johnston’s 51st-minute cross with the Gibraltar defence at sixes and sevens and Ferguson was unable to hit the target with a free-kick from 25 yards as the Republic looked to kill off the game paymaya
Johnston saw a shot deflected wide on the hour but then delivered a corner which was cleverly flicked on by McGrath for Doherty to head past the keeper from point-blank range paymaya
Substitute Robinson completed the job with an 80th-minute header to match the 4-0 scoreline when the sides last met in Faro in 2015 paymaya
More aboutPA ReadyStephen KennyEvan FergusonIrelandGibraltarFaroMatt DohertyWolvesCelticAmsterdamGreeceChiedozie OgbeneShane DuffyRepublicJohn SergeantLuton1/1Ireland brush aside Gibraltar to spare Stephen Kenny further torment Ireland brush aside Gibraltar to spare Stephen Kenny further tormentRepublic of Ireland’s Callum Robinson celebrates rounding off the scoring with the fourth goal (Zac Goodwin/PA) paymaya
PA Wire ✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
SubscribeAlready subscribed? Log inMost PopularPopular videosSponsored Features Get in touchContact usOur ProductsSubscribeRegisterNewslettersDonateToday’s EditionInstall our appArchiveOther publicationsInternational editionsIndependent en EspañolIndependent ArabiaIndependent TurkishIndependent PersianIndependent UrduEvening StandardExtrasAdvisorPuzzlesAll topicspaymaya BettingVoucher codesCompareCompetitions and offersIndependent AdvertisingIndependent IgniteSyndicationWorking at The IndependentLegalCode of conduct and complaintsContributorsCookie policyDonations Terms & ConditionsPrivacy noticeUser policiesModern Slavery Act Thank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inCloseUS EditionChangeUK EditionAsia EditionEdición en EspañolSubscribe{{indy paymaya
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